JM
JOSEPH M
1 reviews | Active since Oct 2017
26 Jul 2024, 12:51
Innovation Group Warranty Claim
Good day,
According to innovation claims department they confirmed that my ignition coil is covered at R8500.00 and injectors are covered at R8000.00 separately. Now, when I lodged a claim they don't want to pay the 2 separately stating that it's one system. Logical this does not make sense.
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
26 Jul 2024, 13:59Dear JOSEPH MOLEFE We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply26 Jul 2024, 13:59
Official
Dear JOSEPH MOLEFE We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team