Innovation Group Vehicle Service

I URGE people not to get a service policy with this company. They will deceive you and whatever they do is mainly for their own benefit. They do not look after their clients or even care.

I have a service plan with them which is to service my car for the 195,000km and 210,000km. I did the 195k service in October 2024 and on 25/11/2025 I went to get my car serviced for 210k and to my surprise, they rejected the claim. I called the customer care and I was sent to the claims department and there was no resolution and I ended up telling them to cancel my policy because I can't be paying for a service that I will not use. The agent told me that they can not cancel the policy because they have to cover me for 30 months even if they will not allow me to service my car. I told the agent to cancel and refund me for the money that I did not use for my second service and he angrily refused to do so.

Innovation Group is only looking to drain money out of our pockets and that's all they care about, I would not even wish this on my worst enemy. Their customer service agents are rude and full of it. DO NOT GO INTO AN AGREEMENT WITH INNOVATION GROUP!!!!!