1 reviews | Active since Mar 2018
INNOVATION GROUP VEHICLE MAINTENANCE PLAN A COMPLETE DISAPPOINTMENT!!!!!!!!!
Absolutely disgusting service and client ethics from Innovation Group!!! I have a maintenance/service plan that was set up through MFC. The policy clearly states the max kilometres are 95,000 but the Ford maintenance center advises it's 60,000km. After 3 WEEKS and numerous 15 minute and more hold sessions on the phones I have received NO response. I have logged an enquiry on their website, no response. Emailing Linda Gurmessa on ********** has also not worked as my follow up emails have been completely ignored.
Dear Client,
Thank you for your patience regarding your complaint.
Please be advised the matter is still under investigation and is taking longer than anticipated.
Our sincere apologies for the inconvenience.
We will provide feedback within 24 hours.
Kind regards,
Complaints team
Dear Client,
Thank you for your patience regarding your complaint.
Please be advised the matter is still under investigation and is taking longer than anticipated.
Our sincere apologies for the inconvenience.
We will provide feedback within 24 hours.
Kind regards,
Complaints team
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards
Complaints Team
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards
Complaints Team