INNOVATION GROUP: ******** DEBIT ORDERS POST CANCELLATION - MFN000017

<p>I was sold Rim and Tyre Insurance by Innovatioin Group, which I believe to be an MFC affiliated product, with the policy coming into inception of the 9th day of September 2015.</p> <p> </p> <p>On the 6th day of May 2017, I traded in the insured vehicle, and subsequently submitted a request for cancellation of the product on the 11th day of May 2017, which was subsequently confirmed via email, however I was advised that it would take 21 working days to come into effect.</p> <p> </p> <p>Subsequently on the 25th day of May 2017, the debit order went off my personal bank account, which I understood as the 21 working days had not yet elapsed from the date of cancellation. However on the 26th day of June 2017, yet another debit order went off from Innovation Group, which I found to be odd as 32 working day had since elapsed from the date of cancellation.</p> <p> </p> <p>I then contacted the customer care line, and upon explaining my problem I was transferred to a consultant by the name of Tarryn Roodt, to who I enquired about the cancellation and the ******** debit order which had come off my account on the 26th day of June 2017.</p> <p> </p> <p>Tarryn Roodt confirmed that the debit order should not have gone off, and advised that she would escalate and revert back to me. To date, now 42 working days from the date of cancellation, I am yet to recieve a call from Innovation Group or Tarryn Roodt to rectify the ******** debit order, but instead I have made in excess of 6 calls , on my own account, in an attempt to find a resolution to this ******** activity by Innovation group.</p> <p> </p> <p>I am continuously told that my cancellation is being followed up on and that I will be contacted shortly, however this never happens, but instead I am the one who has to continuosly call them. Innovation Group has provided me know feedback, or logical explaination as to why they continue to ********ly deduct funds from my account, or how long it will take to resolve this matter.</p> <p> </p> <p>I urge any consumer considering to sign up/subscribe to any of their products to er on the side of caution, as my personal bank account continues to be pilleged by Innovation Group, absent of any contractual obligation or authorisation to do so.</p>