INNOVATION GROUP UNITY SUCKS

I am so disgusted in Unity a division of Innovation group. They are very quick to take your money monthly but when it comes to paying out of claims, they reject it. How can a claim be rejected, because someone else "apparently" worked on your car? Why would we let someone else work on our car knowing that that would make our extended warranty null and void. We have the service history of the car and the claim gets rejected. So how do you prove that no one else worked on your car, you let them speak to the company who worked on your car, namely FORD. And still the claim is rejected. The service stinks and we are cancelling our contract with them as soon as this whole mess is sorted out.

Speaking to one agent after the other, staying on the phone for 15 minutes at a time, waiting for this agent, then that agent. Unprofessional. We will call you back is their favorite line and yet, you have to follow up yourself.