Innovation group tyre cover.

Poor experience with innovation groups tyre cover. They do not sell you adequate tyre cover . Their policy states that they cover cover 1 tyre per an incident limited to two tyres per a month . This is vague and misleading as I drive a BMW with mixed grip tyres so if you replace one tyre per an axle you should replace both tyres on the axle. The consequences of replacing just one tyre is it would be a safety Hazzard. I would never have signed up for this cover should I have known it wouldn't cover both tyres.

They sold me cover which was not suitable for my need. I did try and escalate it with the NFO but to no avail.

According to them and the voice recording: what they explained and what I understood was two completely different things. Perhaps they used my wording and their language to validate their claims but ethically it not right to have sold me such a product. If they understood the car and type of product they were selling me they should have asked me for a higher premium for a product which actually suited my needs.

In any event they did not provide me with a refund for my premiums or even part refund. My advice is never take any policy over the phone and be careful with the wording as they can get you here.

They are affiliated with BMW however the policies and services show that they have little to no understanding on the products for the cover they're providing.

My advice is NEVER agree to anything on the phone as they will try to trick you and dispute anything and everything.

They may have had technical grounds to not provide me a refund , but ethically they should have never sold me a product which was not suitable for my need especially since I had asked " so if you replace one tyre , you will replace both ? "