BM
Brian M

1 reviews | Active since Aug 2013

09 Mar 2020, 07:07

Innovation group try to find ways not to pay out claims

Is so sad that Innovation Group sold me a wrong policy and when it comes for them to payout, they told me that is a wrong policy that they sold to me, they listened to the recording and they confirmed that their Agent sold wrong policy, they advised to pay me back the money that i have paid so far for installments, meantime i had to fix my car from my pocket and continue with my business. still today i haven't received my money as i was dealing with Megan Gamiet and Dipuo from ***p. this matter is from 01 November 2019 and now is 5 months latter i have received my money back.

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Replies (2)
Innovation Group
Innovation Group's reply09 Mar 2020, 10:00
Official
Hi Brian ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team


Innovation Group
Innovation Group's reply11 Mar 2020, 11:44
Official
 Hi Brian, 

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team