BM
Brian M
1 reviews | Active since Aug 2013
09 Mar 2020, 07:07
Innovation group try to find ways not to pay out claims
Is so sad that Innovation Group sold me a wrong policy and when it comes for them to payout, they told me that is a wrong policy that they sold to me, they listened to the recording and they confirmed that their Agent sold wrong policy, they advised to pay me back the money that i have paid so far for installments, meantime i had to fix my car from my pocket and continue with my business. still today i haven't received my money as i was dealing with Megan Gamiet and Dipuo from ***p. this matter is from 01 November 2019 and now is 5 months latter i have received my money back.
Helpful (0)
Replies (2)0
Replies (2)Innovation Group's replyOfficial
09 Mar 2020, 10:00Hi Brian ,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply09 Mar 2020, 10:00
Official
Hi Brian ,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
11 Mar 2020, 11:44 Hi Brian,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply11 Mar 2020, 11:44
Official
Hi Brian,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
