PM
Prabhaashin M
1 reviews | Active since Feb 2024
20 Feb 2024, 15:30
Innovation Group Toyota
Our Vehicle , Toyota Rav was hijacked on 04 October 2023. We bought this vehicle with extended warranty . All paperwork was sent to the required e mail addresses. I coorresponded with the call centre and they keep on asking for proof of payment which was sent over 5 times . Nobody calls you . This extended warranty from Innovation Group is pathethic . If somebody goes through hijacking and trauma , you expect them to be supportive but this is not the case .They are keeping us crying for our own money
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Innovation Group's replyOfficial
21 Feb 2024, 09:02Dear Prabhaashin Moodley We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply21 Feb 2024, 09:02
Official
Dear Prabhaashin Moodley We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team