GB
Gabriel B
1 reviews | Active since May 2024
21 May 2024, 16:19
Innovation Group Terrible Service
This company makes it as difficult as possible to register a claim. They constantly cut calls and push you from pillar to post. The agents block you from escalating and are extremely unhelpful. Absolutely terrible service, would not recommend.
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Innovation Group's replyOfficial
22 May 2024, 08:13Dear Gabriel Botha, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply22 May 2024, 08:13
Official
Dear Gabriel Botha, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team