SB
Siphokazi B
1 reviews | Active since Apr 2017
18 Apr 2023, 11:31
Innovation Group Sucks.
The worst policy I have ever taken. The first time claiming and up until today, they refuse to fix my car. I spoke to a dozen of their customer service employees and none of them helped in any way. Innovation Group, please refund me my premiums and cancel my policy with you.
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Innovation Group's replyOfficial
18 Apr 2023, 11:46Dear Siphokazi Botya, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply18 Apr 2023, 11:46
Official
Dear Siphokazi Botya, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team