Innovation group/ Std Bank Power up plan- Service providers to Toyota

I had a powerup plan that covers brake pads, disc, wipers etc and on 12th Feb one of the consultants decided to cancel my policy without my request. I notified Innovation group on the same day/date so that they can reinstate my policy and the consultant said it was impossible to do that but they would be able to re-write a new policy and will deduct 3 premiums just so that I can take my car for repairs. On the 7th March because Innovation group didn't do what they have promised I ask clientele to assist me to contact them and Innovation group than agreed that the policy can be reinstated. From the 7th March until now I'm still calling them daily with no solution to my problem just a run around and me explaining myself over and over. My car needs fixing and that is all I want. By now for Innovation error of cancelling my policy they were suppose to even gift me a voucher just so that i can do the repairs and to say sorry for their mistake.