Innovation Group should not be trusted!

Innovation Group takes your money but refuses to refund on additional debit order after policy expired. My policy expired on 10 May 2025, and I did not renew it due not being happy with the way they opperate. On 2 June 2025 they took another debit order from my account. I requested a refund which was denied. Their excuse were that the policy expired. So how can you debit someone's account for something that is not active?

Secondly, after paying every month, without fail, I wanted to claim for my 2nd service before the policy expired. This claim too was denied on the grouds that my car has not reached the 90 000km mark. A reputable service centre agreed that they will keep the money from the claim on credit for me until my car reaches the km mark. Innovation Group still denied the claim.

This means that Innovation Group is keeping thousands of rands from my payments without me getting any benefit from it. And then they still take more with an extra debit order after the policy expired.

I am extremely unhappy with Innovation Group!!!!