Innovation Group should be cancelled if they won't deliver as promised.

I am writing this review to express my extreme frustration and disappointment with the way Innovation Group has handled my recent claim for repairs on my BMW 118i. My vehicle, which overheated, was taken to BMW on the 13th of May 2024, and a detailed report of the damaged parts was submitted on the 14th to claim for repairs together with a quote for the parts and repairs.

Despite the clear policy coverage that should include the necessary repairs, Innovation Group has only authorized a total of R21,000.00. This amount is significantly lower than the actual costs required to restore my vehicle to a functional state.

This situation has now dragged on far too long, and I am starting the third week without my car. The delays and insufficient authorization amounts have caused significant inconvenience and hardship.

I have sent a detailed email to the Innovation Group Claims Department, outlining the discrepancies and requesting a reconsideration of the authorizations to reflect the actual repair costs quoted by BMW. However, the lack of response and resolution is deeply frustrating.

I strongly urge Innovation Group to review my case thoroughly and honor the policy coverage as promised. As a paying customer, I expect timely and fair treatment, which has unfortunately not been the case here.

I hope this review highlights the issues I am facing and prompts a swift resolution. I look forward to hearing back from the Innovation Group with a satisfactory resolution soon.