Innovation Group : Shocking Service

I have a vehicle warranty policy with MFC that was underwritten by the Innovation Group and ended on the 31st of July. During the first week of July, I received a call from "Innovation" in the name of MFC to renew the policy. The agent that called me was so quick to sell their product, that I needed to ask him to email me the details to look at before I accepted. After studying the details, and finding that the product was not what I wanted, I requested that they contact me. I attempted endless communications but to no avail. I then researched their products and then sent them an example of the product that I wanted. I have since not heard a word from them, but at the end of the month, low and behold, my account was debited with both the old and new products. I do know MFC is not responsible for the atrocious service, but they can at least find better agents. This shocking service, all started with a call centre agent who was not interested in listening to my request and just wanted to write a deal that I did not want. MFC was requested to cancel all debits to this product as I will take my business somewhere else.