Innovation Group - Shocking service

I have received the most shocking service from Innovation Group regarding a extented service plan that I cancelled due to the dealer selling me the incorrect product. Innovation Group was unable to upgrade the service plan to a maintanance plan and agreed to refund me. I cancelled my policy on the 26 February 2016 and I was supposed to receive the refund on the 31 March after numerouse phone calls. Then again due to a delay on their side the date moved to the 08 April. Gues what? I am still waiting. They all seem to have different policies that they refer to in terms of how long it takes to pay back the money that I am owed. It has now been over a month and I still have not received a cent. They are *********** and I would not recommend them to anyone.