Innovation Group Service/Isuzu

The worst link to Standard Bank !!

I have had only bad experiences with Innovation Group, whenever i service my vehicle. I have two plans with Innovation Group, a Mechanical warranty and a service warranty.

Issue 1: Debits orders were not taken off after services were done without any notification of no debits orders going off. The issue was not lack of funds as to why the debits orders did not go off, as only one of my policies would go off and not the other. When it was time to service the vehicle the policy was on hold and immediate payments had to be made with additional cost involved.

Issue 2: i recently took my vehicle in for service at 165000km within the service km period. I last serviced my vehicle in Dec 2022, i went to the dealer to service my vehicle in Dec 2023 on 155000km only to be told i need to come back at 165000km, which i did. During the day i was notified by the dealer my plan was on hold again due to a missed payment a year ago and an immediate payments had to be made again. Once that was completed i was told my service was rejected as i am out of my time period ( 1 year , bear in mind i was turned away for taking it in that year). i have been waiting for a promised phone call from the Claims team leader for 2 days while my bakkie ahs been sitting a the dealer for 3 days, the dealer is refusing to release the bakkie unless resolved.

Me as the client stuck to the agreement and should have not been held accountable for the service carried out. This should be an issue between the dealer and Innovation Group. I have paid 20 month of premium to Innovation Group since my last service which is R10000 and they cant approve a service of R3000 due to time. Disgusting if you ask me!