YM
Yanela M

1 reviews | Active since Nov 2011

19 Dec 2023, 13:40

Innovation Group service pln

The innovation group service plan Will Not cover a cambelt change even if you bring the vehicle at the required service intervals, they will tell you that the age of your vehicle doesn't coincide with the service. Bearing in mind that this plan is actually made for second hand vehicles bought at We Buy cars, which are way put of their dealership service warranties! Be warned, the Innovation group service warranty will look for non existent loop holes and will tell you to consult the Ombudsman. My advice would be, DON'T take any plan from Innovation Group!

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Replies (1)
Innovation Group
Innovation Group's reply20 Dec 2023, 12:44
Official
Dear Yanela Mputa We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team