YS
Yonela S
1 reviews | Active since Nov 2017
04 Feb 2025, 17:12
Innovation Group Service Plans are a ****!!!
I am beyond livid! After paying for almost 2yrs, they refused to pay for my service!
They told Toyota that my policy was put on hold (with no warning) yet they were still deducting monthly premiums.
What a ****!!!
I do not under why a reputable Manufacturer like Toyota would want to be associated with such ****mers, by using them for extended service plans.
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Innovation Group's replyOfficial
05 Feb 2025, 08:44Dear Yonela
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply05 Feb 2025, 08:44
Official
Dear Yonela
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team