GR
Garrett R

1 reviews | Active since Aug 2019

01 Aug 2019, 09:30

Innovation Group Service Plans

Beware of Innnovation Group Sales people / consultants that call offering vehicle service plans they are very deceptive in order to make a sale. I agreed to a 24 month service , little did know that was agreeing actually to a 30 month service plan , had this been disclosed to me to up front I would have objected . As I would have been better off paying cash for my services and would have saved a few thousand rand (+/_ R2500) as the service plan ended up costing me more then the actual cost of the 2 services .

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Replies (2)
Innovation Group
Innovation Group's reply01 Aug 2019, 11:03
Official
Hi Garrett ,  Thank you for taking the time to contact Innovation Group and notifying us of your complaint.  Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group
Innovation Group's reply07 Aug 2019, 11:27
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team