GR
Garrett R
1 reviews | Active since Aug 2019
01 Aug 2019, 09:30
Innovation Group Service Plans
Beware of Innnovation Group Sales people / consultants that call offering vehicle service plans they are very deceptive in order to make a sale. I agreed to a 24 month service , little did know that was agreeing actually to a 30 month service plan , had this been disclosed to me to up front I would have objected . As I would have been better off paying cash for my services and would have saved a few thousand rand (+/_ R2500) as the service plan ended up costing me more then the actual cost of the 2 services .
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Replies (2)Innovation Group's replyOfficial
01 Aug 2019, 11:03Hi Garrett , Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply01 Aug 2019, 11:03
Official
Hi Garrett , Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
07 Aug 2019, 11:27Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply07 Aug 2019, 11:27
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
