MB
Mothusi B
1 reviews | Active since Nov 2020
12 Sept 2022, 15:18
Innovation Group Service Plan Incompetence
I have an issue with Innovation Group the dealership has been calling them the whole day to approve and its 3:00 now. When I call them, then only are they sending an authorization letter for the dealership to go ahead at 3:00, I took my car in at 7:00. This kind of in competence is unacceptable and I will take my business elsewhere after this encounter. It can't be that I am expected to pay you every month and when its your turn to keep your end of the deal I must be chasing you around.
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Innovation Group's replyOfficial
12 Sept 2022, 15:59Dear Mothusi Thabiso Boihang, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply12 Sept 2022, 15:59
Official
Dear Mothusi Thabiso Boihang, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team