INNOVATION GROUP SCANDAL!!!

Item: Innovation Group
Rating: 1
Author: Shaldon S

So because I exceeded the KM my car can not be serviced! But its fine to take my money every month though. I explained to one of the service claim agents and explained that due to Covid me and my family had a rough time and that I was unable to take the car, just to get the phone dropped in my ear. Which I think is pathetic. People struggle during this time and to have a company doing this is unreal. You got your money each month without any hassles. I had to take annual leave to leave my car and now this.

Helpful (0)

Replies (3)

Innovation Group's replyOfficial

16 Sept 2021, 12:46

Hi Shaldon,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply16 Sept 2021, 12:46

Official

Innovation Group's replyOfficial

16 Sept 2021, 14:24

Hi Shaldon, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team

Innovation Group's reply16 Sept 2021, 14:24

Official

Shaldon S's updateReviewer Update

17 Sept 2021, 11:51

Thank you for assisting me on this matter so swiftly. Its a pitty I had to complain but you responded and actioned the issue very quickly. Thanks all

Shaldon S's update17 Sept 2021, 11:51

Reviewer Update

Thank you for assisting me on this matter so swiftly. Its a pitty I had to complain but you responded and actioned the issue very quickly. Thanks all