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BRIAN M
1 reviews | Active since Sept 2019
11 Sept 2019, 16:19
Innovation Group *******.
They try so hard not to pay for a warranty claim. its been more than 4 months now since my claim is not resolved. they approved maximum payout for my policy saying that is the current value of the car, yet the amount is just half the cost of the engine replacement. so technically they have mechanically written off the car but they wont pay because the want me to pay half of what they have technically written off.
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Replies (4)
Innovation Group's replyOfficial
11 Sept 2019, 16:27Hi Brian, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply11 Sept 2019, 16:27
Official
Hi Brian, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
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BRIAN M's updateReviewer Update
12 Sept 2019, 16:14whilst i am waiting for your consultant to get in touch with me, i am requesting all the recordings & correspondences with regards to my claim to date. Thank You!
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BRIAN M's update12 Sept 2019, 16:14
Reviewer Update
whilst i am waiting for your consultant to get in touch with me, i am requesting all the recordings & correspondences with regards to my claim to date. Thank You!
Innovation Group's replyOfficial
13 Sept 2019, 10:30Dear Mr. Mutahwa, Thank you for taking the time to speak with our consultant today. Please be informed that the information you have requested will be provided accordingly. Kind Regards,Complaints Team
Innovation Group's reply13 Sept 2019, 10:30
Official
Dear Mr. Mutahwa, Thank you for taking the time to speak with our consultant today. Please be informed that the information you have requested will be provided accordingly. Kind Regards,Complaints Team
Innovation Group's replyOfficial
20 Sept 2019, 14:19Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team
Innovation Group's reply20 Sept 2019, 14:19
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team