1 reviews | Active since Mar 2016
Innovation Group - Rejected ***
Rejection Reason from Clinton Lewis (Claims Manager) atInnovation for my Suzuki Ertiga: - The vehicle was not maintained according to Manufacturer's specification, cooling system and components corroded due to lack of anti-freeze or coolant. The above reasoning does not make valid sense, The vehicle is just over 80 000 km with a full service history, The heater radiator was replaced and cooling system topped up, bled and checked for leaks (74076km) Mekor Kenilworth Suzuki on 15 October 2018 also engine cylinder head gasket as well as other engine parts replaced and cooling system topped up and checked for leaks in August 2018. (Car at 73024km) How can a car not be maintained after last service was done within 4 months and 6000km with no coolant leaks detected and coolant system was topped up and bled? This is a bull dust story to not honor the extended mechanical warranty. As the warranty expires in April 2019) The car was repaired for overheating in August 2018 and now same issues in February 2019 6 months later Surely there must be warranty on the repairs done in August 2018 if the same repairs needs to be done now again and why must I pay a Suzuki dealership R3500.00 for stripping my motor to diagnose when I have a Suzuki Extended Mechanical Warranty and called Innovation to confirm if I may take the vehicle to the dealer for overheating issues. The car has been at the dealer so far for 4 weeks and I only get official feedback now. Please advise urgently regarding above or with the relevant ombudsman details to escalate this matter further if required.
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for your patience.
Please be advised the matter is still under investigation and is taking much longer than anticipated.
Kindly take note, once feedback has been received we liaise accordingly.
Sincere apologies for the delay.
Thank you.
Kind Regards,
Complaints Team
Thank you for your patience.
Please be advised the matter is still under investigation and is taking much longer than anticipated.
Kindly take note, once feedback has been received we liaise accordingly.
Sincere apologies for the delay.
Thank you.
Kind Regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation instructs the Tow truck to take the vehicle to the tow truck yard as dealership refuses to accept vehicle and informs Mekor Kenilworth Suzuki they will be liable for the costs.
Then emails back and forth (between Innovation Mekor Kenilworth Suzuki) ,I am under the impression that the issue is resolved and my vehicle is at Kenilworth for repairs. 4 weeks later, now I receive a call from the tow truck company that the vehicle is still there.
I feel this is totally unacceptable and no-one is taking responsibility for the vehicle repair.
I had to pay Suzuki Table View R3829.50 for them to release my vehicle, as they diagnosed problem that was related to a previous botched repair by Kenilworth Suzuki.
Now Suzuki Kenilworth refuses to do repair & Suzuki South Africa via Innovation is not resolving the issue and my car is at a tow truck storage yard.
Innovation instructs the Tow truck to take the vehicle to the tow truck yard as dealership refuses to accept vehicle and informs Mekor Kenilworth Suzuki they will be liable for the costs.
Then emails back and forth (between Innovation Mekor Kenilworth Suzuki) ,I am under the impression that the issue is resolved and my vehicle is at Kenilworth for repairs. 4 weeks later, now I receive a call from the tow truck company that the vehicle is still there.
I feel this is totally unacceptable and no-one is taking responsibility for the vehicle repair.
I had to pay Suzuki Table View R3829.50 for them to release my vehicle, as they diagnosed problem that was related to a previous botched repair by Kenilworth Suzuki.
Now Suzuki Kenilworth refuses to do repair & Suzuki South Africa via Innovation is not resolving the issue and my car is at a tow truck storage yard.