Innovation Group Refusing to Cancel Policies During Covid-19 Pandemic

As we are all in this very unfortunate state of Covid-19 alot of us have received salary reductions, no salary or even experienced the loss of jobs. I have received notice of only receiving 75% of a two weeks salary with no promises of receiving a salary next month or the month after that. I then had to cancel alot of policies and focus on essential things such as paying the roof over my families head and food. I then contacted Innovation Group this morning and spoke to a lady who told me Innovation Group cannot do any cancellation during this time because they have no competent staff available to do so. This seems like a very strategic move on Innovation's side to not do any cancellations as it is expected of clients to obviously cancel. I am a very loyal client who has never missed one payment and in my time of distress you are placing myself and my family in a very difficult situation. You are indirectly taking food out of my families mouth's and forcing me to make payments or even result in large bank charges because you are REFUSING to cancel my policy during this pandemic. Who are you to put your clients in such a difficult, unfair situation??? Does the government know about this Plan of yours to not have clients cancel their policies? Even if you do have a "skeleton crew" they should be able to assist because it is obvious to note that we would want our policies to be cancelled for now. I spoke to the team leader Ofentse Lekalakala he also never mentioned any debt relief processes that are in place. You have not only failed me as your client you have failed families, and the whole of South Africa with your selfishness. I will NEVER RECOMMEND Innovation Group to anyone again like I used to going forward!