Innovation Group refuse to honour claim for repair

My wife has a maintenance policy with Innovation Group through her financing institution ABSA.<br> On January 8th this year we broke down in Beaufort West en route home from Johannesburg. As there are no Nissan dealers in town we had to arrange to get towed to Cape Town. It was on Friday morning when we walked to ABSA who put my wife on the line with Innovation consultant Marco. In the recorded call Marco requested the policy number and told my wife that she was covered for R1000 for towing and only R5500 for the suspected gearbox repair.<br> It took us about 2 months to get the car back, upon which my wife sent through the invoice from the repairs to [Email Removed] on the 19th March. Our total liability was R29000.<br> When my wife hadn't heard anything by 14th April she mailed again to no avail. Further mails were sent on 22nd April and 11th May. <br> My wife then phoned a few times and eventually got through to Veronique who has come back saying the claim will not be honoured due to no claim being logged. Yet we have the recording of my wife logging a claim with Marco. Shamiela George urged us not to post here, referred to Clinton Lewis June 2- still waiting for response!!!