Innovation Group refusal to pay approved/authorized dealer

I made a Small Dent & Scratch Cover claim with Innovation group which was approved and authorized on the 21st of August 2024. I took my car in to the chosen dealer and they repaired my vehicle. After following due protocol of sending in the required documentation upon collection of my vehicle, to date, Innovation group has still NOT PAID my supplier. I am pressured to pay my dealer from my pocket as Innovation group keep finding reasons to stall/delay or not make the payment at all. upon countless phone calls and emails sent, my matter is still not resolved.