CF
Callo F
1 reviews | Active since Nov 2011
12 Mar 2026, 11:56
Innovation Group recommended by Toyota Clearwater - No Service, No Refund
Shocking service, sent my cancellation through on the 2 Feb and still noting has been resolved or refunded.
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Replies (6)0
Replies (6)
Innovation Group's replyOfficial
12 Mar 2026, 11:58Dear Callo Field,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply12 Mar 2026, 11:58
Official
Dear Callo Field,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
CF
Callo F's updateReviewer Update
12 Mar 2026, 12:12Just a Standard reply and yet again no one will contact me. Ombudsman will be the next course of my action.
CF
Callo F's update12 Mar 2026, 12:12
Reviewer Update
Just a Standard reply and yet again no one will contact me. Ombudsman will be the next course of my action.
Innovation Group's replyOfficial
12 Mar 2026, 12:15Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Innovation Group's reply12 Mar 2026, 12:15
Official
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
CF
Callo F's updateReviewer Update
13 Mar 2026, 17:52Yesterday I spoke to Mpho who has assured me my refund would be processed and that he would give me a courtesy call today. So no call and still no refund into my bank account after confirming that he get it processed. This is really leave a bad taste in my mouth and a reputation for Toyota and the Innovation Group.
CF
Callo F's update13 Mar 2026, 17:52
Reviewer Update
Yesterday I spoke to Mpho who has assured me my refund would be processed and that he would give me a courtesy call today. So no call and still no refund into my bank account after confirming that he get it processed. This is really leave a bad taste in my mouth and a reputation for Toyota and the Innovation Group.
Innovation Group's replyOfficial
16 Mar 2026, 08:04Good day Ms. Callo Field
We have received your concern, and we trust that the matter has been referred to our administration team to complete the request at hand. As soon as the necessary is carried out we will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
We have received your concern, and we trust that the matter has been referred to our administration team to complete the request at hand. As soon as the necessary is carried out we will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply16 Mar 2026, 08:04
Official
Good day Ms. Callo Field
We have received your concern, and we trust that the matter has been referred to our administration team to complete the request at hand. As soon as the necessary is carried out we will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
We have received your concern, and we trust that the matter has been referred to our administration team to complete the request at hand. As soon as the necessary is carried out we will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
CF
Callo F's updateReviewer Update
16 Mar 2026, 15:40I sent this cancellation in on the 2 Feb 2026, you are dragging your feet as this should have been processed already. I will be bring this matter to the Ombudsman and to the Motor Industry Ombudsman.
CF
Callo F's update16 Mar 2026, 15:40
Reviewer Update
I sent this cancellation in on the 2 Feb 2026, you are dragging your feet as this should have been processed already. I will be bring this matter to the Ombudsman and to the Motor Industry Ombudsman.