1 reviews | Active since Feb 2020
INNOVATION GROUP-PUTRED SERVICE
I have a service plan with innovation group. I took my vehicle to ford for a service only to be callled and told that my service plan has expired-This after having the plan for a year. I called in to the customer service department and was told that I was quoted in error on milleage instead of year model of the car-this an error on innovation group side. Note ive had a service in the first year and nobody picked up on that. The consultant explained that an amendment had to made and turn around time for this is about 1-2 hours. 4 hours later the service centre calls me to tell me that they've called Innovation who says they must call back at 4 and then only they will assist me. Still no assistance and my car could not be serviced because of an error from Innovation group. This is putred as they are paid every month with no hassles only to give ****py service at the end of the day. I've been inconvenienced having to arrange lifts to and from work as my car was at the service centre. I will never do business or reccomend this company
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
You settle my previous complaint but I end up having to fetch my car at the service centre yet again! Due to lockdown last year I could only take my car to the service provider in July- Service was due in April. Innovation contacts me and apologies for their previous error and assures me that all will be set for the service today...Come service day I get a call from service provider that the car is too early for a service. WOULD HAVE HELPED IF YOU TOLD ME THIS THE DAY YOU APOLOGISED FOR YOUR ****TY SERVICE. Again I was inconvenienced having to make arrangements to get to work so my husband can drop the vehicle.
YOUR CUSTOMER SERVICE SUCKS AND ALL ILL PROBABLY GET IS A LOWSY SORRY.
You settle my previous complaint but I end up having to fetch my car at the service centre yet again! Due to lockdown last year I could only take my car to the service provider in July- Service was due in April. Innovation contacts me and apologies for their previous error and assures me that all will be set for the service today...Come service day I get a call from service provider that the car is too early for a service. WOULD HAVE HELPED IF YOU TOLD ME THIS THE DAY YOU APOLOGISED FOR YOUR ****TY SERVICE. Again I was inconvenienced having to make arrangements to get to work so my husband can drop the vehicle.
YOUR CUSTOMER SERVICE SUCKS AND ALL ILL PROBABLY GET IS A LOWSY SORRY.