Innovation Group Poorest & Worst Service Ever

This was the worst experience with this insurer. I sent my car to Mercedez Benz Northcliff for repairs. Innovation approved the claim but would not pay. MBenz closed Innovation account due to non payment for work done for their clients. I suffer for 3 weeks without a car waiting for payment which MBenz would not release the car untik they see payment. Last Friday they promise they will pay Monday 12 March. I kept phoning to a lady called Bontle who is payments mananger. She promise she will pay and aend me proof by midday at 12 which never happened. After endless calls to her officw without reply I got a remmitance advice at 3h38pm. MBZENS refused tbis as it was not a proof of payment from the bank. By this time I have lost the whole day and now should fill in leave form. Tomoro is Tuesday and 3 weeks still running around Iñnovation Group to pay. This company doesnt care, have no Respect for customers, lack Ethical and Moral attitude to the business and its customers. What do I use for three weeks? I have phone this company and their customer agent take 50 or so ki to put you through to the right person. Just to get to this Paymentz manager it took me a week calls cutting. This is the Poorest and weekest service ever I have received. There is nothing Innovation about it.