Innovation Group poor service

Hello Peter.

My name is Lutho Siyo from East London. I have just been told an enormous amount of hogwash by the Innovation group, who I have a service plan with. This morning I sent my car in for service at Meyers, East London. After a few hours I got a call from Meyers telling me my service plan has been put on hold and that I should give them a call. I got the shock of my life when I called and for them to tell me that it has been put on hold because of two debit orders that bounced last year September and December. What amazes me is that I was never informed or reminded of this, not by SMS, email or phone call although they continued to debit for the past 5 months. The lady, whose name I have forgotten said they sent me SMS's but their system told them that my number does not exist, the same number I called them with this morning and they confirmed that indeed that's the number they have in their system. They never even tried to call or email at least. It gets worse. I ask the lady if I can EFT the money now and she answered by telling me that they don't do EFT and that I should give them permission to debt in 5 working days and then they'll pay for the service in two working days, meaning I can only get my car the week after next week. This is the worst service I have ever received in my life. What company doesn't accept EFT. I demanded to speak to another consultant and she refused, claiming that all their consultants are busy. It just sounded like a plot for them not to pay for my service. These people are taking from people's salaries for nothing! Please help.