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Shaneel N

1 reviews | Active since Oct 2012

11 Oct 2021, 10:44

INNOVATION GROUP POLICY AND SERVICE, PATHETIC DO NOT SUPPORT

Do not take out any policies with the INNOVATION GROUP tried to query a product that is covered under the policy, a CV JOINT DUST COVER/CV BOOTH, was told first that it is a wear and tear item even though it is covered under the policy UNDER THE TITLE DUST COVER, secondly I was questioned as if I intentionally damaged the part, thirdly I was told that the CV JOINT has to have a major failure for the component to be covered, so rather than pass a R1000 claim for the Cover they would rather pass a R15000 claim for the entire CV JOINT AND BOOTH. My advice steer clear from INNOVATION GROUP AND THIER PRODUCTS, I am sure the first thing If anyone makes a claim will be IT IS A WEAR AND TEAR ITEM, fantastic excuse to NOT PAY OUT.

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Replies (1)
Innovation Group
Innovation Group's reply11 Oct 2021, 10:46
Official
 
 Hi Shaneel, 
 
Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 
 
Please be assured your complaint will be reviewed and a consultant will be in touch with you. 
 
Thank you. 
 
Kind Regards, 
Complaints Team