Innovation Group, policy agreed yet never captured in their system !

When i purchased my vehicle, i needed to have an extended warranty. The financier i used Innovation-group, so naturally i went with them. I luckily never had any issues with them over the two years and never claimed. They then called me to say that my warranty was expiring, and would i want to renew. I decided rather be safe then sorry, so i said yes. I went through the quote that was sent to me, and when i was called back i agreed on the phone about the price and the monthly debits etc etc. I was told that it was done, and that i would be debited when my old policy expires and the new one takes over. When i called to get my new policy number, i was told i have no new policy and that my old one has expired, a week ago ! I have tried calling countless times, and get bounced around the call centre with no one helping me. I know that all calls are recorded, and they can simply listen to all the recordings with my number and figure it out. But no one wants to help. I know have an expired policy, no new policy and my car is in the shop awaiting to be fixed. I am wasting money getting taxi's now, calling countless times to recieve no help or advice with forward movement.

All i want is to speak to someone to help me, and not be passed around like a hot potato. I wanted the product, and i still do. This should not have happened and should be rectified immediately.