INNOVATION GROUP PATHETIC SERVICES, PLEASE DON'T DEAL WITH THEM!!!!!!!!!!!!!!!

<p>I have a mechanical warranty with ABSA VEHICLE FINANCE which includes 3rd party insurance with INNOVATION GROUP (PTY) LTD. On the 26/06/2017 I called to log a claim for my vehicle which I was then informed that my warranty was cancelled on the 27/10/2016 (I have called to cancel as I no longer wish to pay this), however I was still been billed monthly for my warranty plan & knew from last year that I was still cancelled, I have nothing in writing stating that my policy has been cancelled, not by INNOVATION GROUP & not by ABSA. ABSA has confirmed my policy is still active & they have no record of cancellation, thus I have still been billed. Further more IF cancellation was finalised, ABSA would have received a refund, which they have not. Upon calling on the 26/06/2017 to put my claim & after numerous phone calls & hours wasted(I LITERALLY HAD TO HOLD ON FOR HALF AN HOUR AT A TIME BEFORE SOMEONE WOULD SPEAK TO ME) INNOVATION sends through a cancellation on the 28/06/2017 (WHICH I HAVE NOT ASKED THEM TO DO, AS I NOW HAVE MY FIRST CLAIM), I have proof of this on email, & thats when they also suggested that ABSA be refunded (PLEASE BARE IN MIND ONLY AFTER I TRIED TO CLAIM) There service is appalling as they dont wish to help cause all they can say is it's been cancelled & ABSA has confirmed with me every single time that my policy is still active. INNOVATION GROUP IS THE WORST COMPANY TO DEAL WITH & THEY ONLY TAKE YOUR MONEY. THEY INSISTED TO GIVE ME A REFUND WHEN I ONLY WANTED MY CLAIM TO BE PAID. SO WHY GIVE ME A REFUND IF IT WAS CANCELLED????? CAUSE THEY HAVE BEEN PAID EVERY SINGLE MONTH & DIDNT EVEN COMPLETE CANCELLATION ON THEIR SIDE, ONLY AFTER I CALLED TO CLAIM CAUSE THEY DON'T WANT TO PAY MY CLAIM.</p>