INNOVATION GROUP PATHETIC SERVICE

What a frustrating process, after probably wasting hundreds of rands on phonecalls and holding still to get told by a call centre agent that this is no longer a warranty claim contact the Ombudsman.

Absolutely pathetic service from the innovation group. It has been a week of trying to get my claim sorted after just 7months of having my vehicle my clutch and flywheel decides to give in. After looking at a few pics the innovation group decides that they will not cover the repairs on the clutch, but nothing said about the flywheel. After numerous calls to a call centre where no agents are really equipped to assist, requesting to speak to a supervisor but they are always in a meeting. Nobody answers the phone on the queries department. Why does one pay to take out a warranty if this is the outcome.

This absolutely disgusting I am definitely not willing to accept this. They are more than happy to take your money but then you have to fight like this to get something sorted out.