Innovation Group or MFC who hold the Policy

MFC Ned Bodyline Maintenance Does it really Exist ?

So about 3 Months back i was contacted by a Call centre agent wanting to know if i would like to extend my policy for my Car that was now 2 years old, I was surprised as i never even knew i had this policy so asked what it is for and he explained it beautifully the Ned Bodyline Maintenance Policy. It has no excess and i can place a max of 1 claim a month. So i agreed to the renewal right away and ask for the policy document, they said sure whent through all the checks again telephonically for their recordings which no one can now find and soI waited and waited and eventually contacted MFC and get put through to a different department who firstly doesnt know what im talking about but then promises me the Policy and we do this about 5 Times and still no policy and no clear instructions on how to op-en a claim even.

Now i find out the policy is with Innovations Group who sold it to me on behalf of MFC and that Policy Number: NED*** has expired in August. Seriously, you have to be kidding me.