AL
A L
1 reviews | Active since Dec 2017
04 Aug 2020, 12:55
Innovation Group Not so Innovative
This company administers the Toyota genuine extended service plan. Now you would think that a big company like Toyota would get a company that is reputable in administration. Try to get hold of them to cancel a policy and it becomes a nuisance. I’ve called them back about 4 times if not more to find out about a refund but the phone keeps cutting off after holding for between 10-15minutes. Really bad service. Will not recommend them to anyone.
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Replies (2)
Innovation Group's replyOfficial
04 Aug 2020, 13:26Hi Amanda,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply04 Aug 2020, 13:26
Official
Hi Amanda,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
AL
A L's updateReviewer Update
08 Aug 2020, 14:07Thank you to Innovation for contacting me. I will definitely recommend them however they can do better with communicating with the client. They have indicated that this is something they will improve on.
AL
A L's update08 Aug 2020, 14:07
Reviewer Update
Thank you to Innovation for contacting me. I will definitely recommend them however they can do better with communicating with the client. They have indicated that this is something they will improve on.