TM
Tasmiyah M

1 reviews | Active since Apr 2025

11 Apr 2025, 16:17

Innovation Group - Not innovating at all

Innovation Group .... Puts up this amazing and great benefit opportunity and are even willing to add the premium to your finance amount so that no upfront fees are required ..... This is a lie because even when requesting your recording snippets get provided and not the actual conversation. I am now sitting without funds to pay to get my vehicle repaired and Innovation group has the audacity to decline a claim that was processed and paid to the supplier in order to return my vehicle to its original state. They have the nerve to say flat out NO we cannot help any further.

All we requesting is the full recording and not snippets of the agreement we had because the snippets that they are leaving out is actually proving their liability to paying what is due.

Highly unrecommended!

0
Replies (1)
Innovation Group
Innovation Group's reply14 Apr 2025, 08:06
Official
Dear Tasmiyah Mohamed,  We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team