MR
Mokgadi R
1 reviews | Active since Jul 2022
22 Mar 2023, 11:49
Innovation Group not Assisting!
My car has been with my mechanic for 3 weeks now. Innovation Group was contacted by the mechanic to give the report they requested and book an assessor. The mechanic is adamant that they booked but Innovation Group is claiming it had not been done. My mechanic is now also looking to lodge a complaint as it seem as though he is not playing his part! There is a big processing issue on Innovation's side. Can it be urgently addressed, such delays should not be occurring at all. I am being highly inconvenienced!
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Innovation Group's replyOfficial
22 Mar 2023, 16:16 Dear Mokgadi Ratsaka, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply22 Mar 2023, 16:16
Official
Dear Mokgadi Ratsaka, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team