BB
Bernice B
1 reviews | Active since Dec 2018
06 Feb 2024, 11:18
Innovation Group - No Sevice
I've cancelled my policy (QM/SO/***) on 3 January 2024 already and still premium is deducted. After numerous emails still no reply or refund.
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
06 Feb 2024, 11:48Dear Bernice Booysens, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply06 Feb 2024, 11:48
Official
Dear Bernice Booysens, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team