Innovation group/Nedbank extended warranty claim nightmare

<p>I am utterly disgusted by the Innovations groups’ way of handling my claim.</p> <p>These guys are including clause in my extended warranty contract that do not exists on my original copy. I've been without a car for two week now and these guys are saying I need to give authorization to the dealer to disassemble my car so that they (Innovation group) can assess whether the damage is of a mechanical nature or not, their interpretation of authorization is that I must agree to make a payment to the dealer for the disassembling work with is utter nonsense. The contract which I got when I took out the insurance says the following "Should it be necessary to disassemble the component to establish the cause or extent of the damage , it is your responsibility to authorize such disassembly so as to establish whether there is any liability under the policy". Now you tell me where the hell in the above sentence it says that I must authorize and take liability of the payment incurred in the disassembling of my vehicle.</p> <p>I've escalated the matter to the complaints department (Reference no GWH-112903 and I haven’t yet gotten any feedback on it. I've escalated it to nedbanks complaints department (Reference no: 2016/4698) also no feedback. My extended warranty expires in October and I’m not sure whether these are their stalling tactics to make sure that nothing gets done until this date.</p> <p>The whole purpose of me taking out this extend warranty was for peace of mind and ease when my car breaks down. Sad to say that it's been a nightmare dealing with Innovation group when it comes to claims.</p> <p>I struggle to go to evening classes which happened from Monday to Wednesday lets not even talk about how much I have to spend on transport costs.</p> <p>Same issue happened when I had to take my car for services, administrators putting clause that are not stated on my original contract.</p> <p>It's sad that I now have to take this to the Ombuds man and also involve my lawyers in this as this is a clear breach of our contract (duty of failing to make a payment as an insurer).</p> <p> </p> <p>My advice to anyone thinking of taking out an extended warranty or any insurance with Nedbank or Innovation .......... don’t. It's not worth the hassle and the pain.</p> <p> </p> <p>Regards</p> <p>Frustrated customer</p> <p>Xoliswa.</p>