Innovation Group Maxi Care/Nu World

<p>This ties in with my Nu World Review</p> <p> </p> <p>Absolute disgrace and shambles of a company!</p> <p>They have no sense of customer satisfaction and even less of a sense of communication!</p> <p>Nu World - the distributor for Gold air products are also to blame in this fiasco.</p> <p>2 months ago, one of 6 ceiling fans we had purchased and installed stopped working. the fan motor would not engage. After phoning Nu World, I was instructed all claims are processed through Innovation group and told to send me email and details there. No response after the first week.</p> <p>Eventually I phoned and they sent out another useless person whom was not an assessor, but an installer who did 2 things: confirmed the fan was not working as I had orignally stated and said they would ONLY now process the claim!!!</p> <p>I was led to beleive the guy whould be bringing me out a replacement fan unit and swapping out there and then.</p> <p>the 6 weeks later, after repeated phone calls and emails to both Innovation Group and Nu World, they had the fan from last week Thursday and I would be contacted to set up an appointment. </p> <p>I was eventually contacted on Monday 16th and arranged for the Assessor/Installed to come around on the Morning of Tuesday 17th. </p> <p>After 2 sms and a phone call, he told me he was running late and would be there at 1pm. </p> <p>He eventually pitched closert o 3pm - with my fan at least - but according to him, he did not have a long enough step ladder with him to complete the job! </p> <p>This following a site survery 2 months ago - he knew where the fan was installed! </p> <p>Any anyway - if you are comming to install a ceilnag fan, surely the first thing you pack is a ladder? </p> <p>Anyway, I offered him my step ladded - the ladder I had used to successfully install the other 4 fans the first time around and he said, he would come again on Wednesday 18th!</p> <p>By this time, I had had enough! I asked him to leave my property and in the next 30 minutes installed the fan myself, with no help and using the step ladder he said was too short!</p> <p> </p> <p>I have mailed and communicated my dissatisfaction to both Innovation Group and Nu World and have received no responses - not even an apology. </p> <p>Seems to me they simply do not care!</p> <p>Good Products - terrible service</p>