Innovation Group - Maintenance plan *******

Good day

My name is Nkosinathi Langa of cell phone number ***, I have a really bad experience with Innovation group. I bought a Suzuki dzire at alberton brand new and decided to take on maintanance policy with Innovation group at a cost of R28000. I was not aware that if there is nothing that need to be changed maintenance plan get changed into service plan.

I made few calculations that I can not spend R28000 for 2 services while I can service the car at a cheaper cost. I then decided to cancel the plan.

Portion of the money was refunded R21000 then I called and ask where is R7000 went to as I did not even service with Suzuki, no one answered my question. I am being send from pillar to corner.

I was told that consultant is trying to call me which is not true.

I would like to have my R7000 back please.