Innovation Group - Liers

If I could give a 0 star, I would. I am disappointed by the service and lies that cx reps from Innovation Group tell. Sometime last year, I called and asked if I could take my vehicle in for service with about 500kms left to reach the next services as I planned to drive twice that amount over a weekend, agent says sure, you can. I go to the dealer to service my car, they tell me Innovation says it's too early, I called them again, and this time they said the agent must have made a mistake. I let it pass. Now, I just had a very bad month with running up and down between provinces in different hospitals with a sick child, so I wasn't able to take in my car for service, I am well aware of this fact, so I call them (Innovation) and tell them my exact mileage overdue, the agent says, "no problem, we have a 15 thousand kilometre cap on overdue mileage after which we can't service you" I take my car in, and the dealer calls to say Innovation says they won't pay because it's overdue, I explain that of course I asked ahead of time, them I call them (Innovation) for clarity, and their agent, Mamellk, says, "nope it's 1 thousand five hundred, then when I explain what was explained to me on Friday, she dropped my call. I would appreciate it if they stopped deducting for a service plan that they have no intention of honoring, with their either very ******** agents or just plain liers.