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Irvin
1 reviews | Active since May 2024
04 Mar 2025, 19:35
Innovation group its a possible ****
Iam starting to consider innovation group to be ****mers, they always debited money from my account. They didn't miss, now that time to service my car is near, they didn't debit. They've sent me a link to pay, its been 3 days now calling them, an they are telling me payment does not reflect. My service plan is on Hold.
Can someone tell me how can i make them give me my money back because they didn't even service my car
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Innovation Group's replyOfficial
05 Mar 2025, 07:24Dear Irvin,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply05 Mar 2025, 07:24
Official
Dear Irvin,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
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Irvin's updateReviewer Update
07 Mar 2025, 10:45Well i can say iam happy the way the Complaint department handled and took my matter serious. They made a follow up on my case. It would be nice if consultants also took us serious when we call with a problem because they have no remorse. Sorry for the 1 star ⭐ but iam happy now ⭐ ⭐ ⭐ ⭐ ⭐
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Irvin's update07 Mar 2025, 10:45
Reviewer Update
Well i can say iam happy the way the Complaint department handled and took my matter serious. They made a follow up on my case. It would be nice if consultants also took us serious when we call with a problem because they have no remorse. Sorry for the 1 star ⭐ but iam happy now ⭐ ⭐ ⭐ ⭐ ⭐