SM
Stephen M
1 reviews | Active since Aug 2022
09 Sept 2024, 08:16
Innovation group is delaying the the approval of the claim
Still waiting for the approval of the claim for my car's gearbox, it's more than a month now they trying to find loopholes so that they can reject the claim and so far they failed and on the the 20th of this month my brother in law is getting married and we must attend the wedding and I don't have another car
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Innovation Group's replyOfficial
09 Sept 2024, 09:19Dear Stephen Molefi Madiba,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply09 Sept 2024, 09:19
Official
Dear Stephen Molefi Madiba,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team