Innovation Group is bad

I'm really not happy with Innovation Group. In August 2018 I took out total loss cover with Innovation and have never missed a single payment. I just realized that my car instalment has been decreasing so I decided to call MFC and find out what policies do I have. To my surprise I was told that I called in November 2019 and cancelled my policy. I have never made that call. Today Innovation called and told me my policy was cancelled because of a claim I made. I told them that I have never made a claim. The guy then tells me to look for another insurance. Does that now mean they are shutting me off just like that?

I also found out that my service plan also expired in November also 2019 also but when I took the car to Ford for service in June last year, a lady from the service department told me to bring back the car again this year coz she had called and she was told that I will be still covered for this years service. Its now a surprise to me that my service plan policy expired in the same November 2019 which they claim that I called and cancelled my total loss cover or I made a claim.

On the 8th of January this year I made a claim for a damaged rim after hitting a pot hole. I also have the rim and tyre policy. Up until today I have never received the rim. They have been giving me and Ford the run around, always asking for an invoice. I have sent the invoice and Ford has also sent and told me that they are waiting for proof of payment before they give the rim to me. Now Innovation Group is mute.

In fact all these policies from Innovation Group are a nightmare to me.

I wont rest until I hear ''my'' recorded call cancelling the total loss cover.