JV
Julie V
1 reviews | Active since Nov 2019
11 Jan 2022, 16:21
Innovation Group is APPALLING
If I could give minus stars I would! I have never in my life been so frustrated with this company! I have been pushed from one consultant to at least 10! For close on 3 weeks! I would like to know how one customer can get their 105000km Service approved that has the exact specs as my vehicle etc and mine is not! Communication is appalling, between the Dealership and Innovation. Then to be told that I have a problem with my car that some Dealership in another province stated to them, that I have never been to! When asking to talk to the top management, I get no-one! Please advise which Ombudsman to contact.
J Vorster
Helpful (0)
Replies (2)0
Replies (2)
Innovation Group's replyOfficial
12 Jan 2022, 08:36Hi Juie, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply12 Jan 2022, 08:36
Official
Hi Juie, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
JV
Julie V's updateReviewer Update
25 Jan 2022, 09:14Well, well, so yes got contacted. All I can say is this Company is a total *****! I would like to know from other customers that have had their car serviced at 105000km for H2 1.5 Turbo Haval and has this plan. Were you approved for the full service amounting upto about R9000? If yes or no please contact me on ***. I have already a couple of their clients that have had this service approved with no problem and some that are experiencing problems with regards to what is covered. I will be taking this further and will be going to the Ombudsman, failing that will go for a class action case.
J VORSTER
J VORSTER
JV
Julie V's update25 Jan 2022, 09:14
Reviewer Update
Well, well, so yes got contacted. All I can say is this Company is a total *****! I would like to know from other customers that have had their car serviced at 105000km for H2 1.5 Turbo Haval and has this plan. Were you approved for the full service amounting upto about R9000? If yes or no please contact me on ***. I have already a couple of their clients that have had this service approved with no problem and some that are experiencing problems with regards to what is covered. I will be taking this further and will be going to the Ombudsman, failing that will go for a class action case.
J VORSTER
J VORSTER