Innovation Group is a **** (Extended Warranty)

Innovation Group is a ****, it's the second time that a claim has been rejected. First and foremost, my key works and I've been driving my car with it, but the Alarm and Immobilizer doesn't work. Usually if the vehicle is left unlocked & unattended it locks itself after a couple of seconds or minutes and since the issue I'm having started, it doesn't do that even when I press alarm, it doesn't activate even though the key lights up. I need a copy of the full diagnostics findings that was sent to you by the dealership (Tavcor Volkswagen), your company tells me that my key doesn't work. How have I been driving this car all along without a key if you allege that the key is the problem??? I need to find out on what grounds was my claim rejected! If this issue is not resolved by tomorrow morning, I wish to cancel this policy and want my refund! It's totally a **** and I need to see if in the history of Innovation Group if there are any claims that have ever been settled and what is the percentage between settled claims and rejected claims!

And Standard Bank you are at fault for exposing us as your clients to such dishonest companies like this Innovation Group. My first ever claim was rejected but the policy states that the Braking System is a covered component. The brakes and brake disks of a vehicle are part of the Braking System of a vehicle, what braking system do you refer too in the policy???

This email though is not about the Braking System but the Alarm and Immobilizer! That your company has rejected, on what grounds is what I can't wait to hear off. I need that full diagnostics report from the dealership.