SN
Sabelo N

1 reviews | Active since Jul 2021

23 Nov 2022, 15:53

Innovation group is a ****.

Took the service plan with Innovation group last year October then decided to cancel it in October as it was gonna be expensive. They agreed but continued to deduct I noticed that in February2022. Called them as I wanted clarity why are they still deducting(they made look for a corner in a circle) they said they will refund after 21 working days and I waited until April. I called again they said they are still investigating. They askedme to wait for 7 working days and I agreed but they kept quite until May when I called furiously.the refunded then.

I had another policy for tyre and rim with them. So as I had a bad experience with the Innovation Group about canceling. On the 2022/05/06 as I was furious about the service plan I instructed them to cancel everything as they are unprofessional. They didn't but continued to deduct for tyre and rim and I noticed in September. I questioned again but unsuccessfully they send me around again until 2022/10/11.

They took my money even after numerous cancelations. Be careful with this Company they don't respect their customers. I would suggest you don't take anything from them.

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Replies (1)
Innovation Group
Innovation Group's reply24 Nov 2022, 15:55
Official
Dear Sabelo Ntabeni, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team