AG
Allan G
1 reviews | Active since Aug 2022
03 Aug 2022, 17:37
Innovation Group is a ****
I purchased a vehicle through We Buy Cars at the end of last year. I took out not only the standard warranty but also the bosted warranty administered by the Innovation Group. 7 Months done the line my clutch packs up - No Problem- I thought, I have a warranty for just such occasions. The Innovation Group promptly rejected my claim, even though I had spoken to a customer care agent 2 weeks prior, who verbally confirmed that I am covered. The reason cited by Godefrey Lebotse - Claims Agent Warranties was that the warranty does not cover "normal wear & tear. Needless to say, I'm disgusted with the service or rather lack of service I received.
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Replies (1)Innovation Group's replyOfficial
04 Aug 2022, 11:13Dear ALLan Irvin Green, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply04 Aug 2022, 11:13
Official
Dear ALLan Irvin Green, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
